Imtra's focus on service and extensive product knowledge are what set us apart.  We have built our business on having the products and replacement parts you need available for prompt delivery.  Our accessible staff at IMTRA headquarters in New Bedford, MA has the training and experience to discuss your requirements and answer any questions you may have.  For more information on the various ways IMTRA is here to help you take a look below.


EXALTO            |            LOFRANS            |            MUIR            |            ROCA            |            SIDE-POWER


CUSTOMER SERVICE DEPARTMENT 

SERVICE DEPARTMENT 

  • Extensive technical product knowledge 
  • Able to assist in providing a solution
  • Capable of  troubleshooting problems
  • Give us a call at 508.995.7000, we'd be happy to help
            
  • Knowledgeable in-house staff is here for you
  • Free inspection and evaluation
  • Repair and reconditioning
  • Extensive spare parts inventory

EXALTO

  • Searching for the right wiper system?  Exalto wiper systems feature 316 stainless steel components to provide many years of reliable service.  If you run into an issue of some sort IMTRA is always here to walk you through the steps to resolve it. 
  • It is recommended that you always keep a spare blade on board for "just in case" scenarios, but make sure you inspect this back up blade as well.
  • We are here for any questions you may have while out on the water and can even walk you through the simple steps to perform a wiper motor inspection yourself.
  • Motor testing
  • Control system testing and diagnosis
  • Creative solutions for unique problems and installations

LOFRANS

  • In need of a windlass?  Lofrans is recognized throughout the boating industry for quality engineering and rugged durability.  Their windlasses stand the test of time, providing years of exceptional performance for boat owners.
  • We are proud to back up our Lofrans product selection with technical expertise, online services, extensive product and parts availability as well as full warranty service, 3 years, throughout North America.
  • Lofrans manufactures recreational windlasses to fit vessels from 20'-105' in length. We can assist you in determining which type and model is best for you. Click here to view the Lofrans Windlass Selection Guide.
  • Full Windlass evaluation, reconditioning, and repair
  • DC Motor diagnosis and load testing
  • DC Motor reconditioning, including machine shop service 
  • Switching and Control System testing and diagnosis
  • Chain Counter magnet & sensor installation
  • Anchor Rode Splicing 
  • Creative solutions for unique problems and installations

MUIR

  • Looking to purchase a windlass?  Since 1968, Muir has been recognized as an industry leader in anchoring systems worldwide.  They are a dominant force for innovative anchoring technology and dependability.
  • We are proud to back up our Muir product selection with technical expertise, online services, extensive product and parts availability as well as full warranty service, 5 years, throughout North America.
  • Muir manufactures a range of windlasses to fit vessels from 16'-105' in length. We can assist you in determining which type and model is best for you. Click here to view the Muir Windlass Selection Guide.
  • Full Windlass evaluation, reconditioning, and repair
  • DC Motor diagnosis and load testing
  • DC Motor reconditioning, including machine shop service 
  • Switching and Control System testing and diagnosis
  • Chain Counter magnet & sensor installation
  • Anchor Rode Splicing 
  • Creative solutions for unique problems and installations

ROCA

  • Shopping for wiper arms, blades or a motor? Look no further than Roca. With over 30 years of experience, Roca is one of the world's leading suppliers of wiper systems.
  • It is recommended that you always keep a spare blade on board for "just in case" scenarios, but make sure you inspect this back up blade as well.
  • We are here for any questions you may have while out on the water and can even walk you through the simple steps to perform a wiper motor inspection yourself.
  • Motor testing
  • Control system testing and diagnosis
  • Creative solutions for unique problems and installations

SIDE-POWER

  • Side-Power is one of IMTRA's trusted brands because among other things their products require little annual maintenance.  That being said when your Side-Power products do require a little tune up we'd like you to know you can count on IMTRA.
  • At IMTRA we've developed some annual maintenance recommendations for your Side-Power Thruster System. Click here to download our Thruster Annual Maintenance Guide.
  • Your anodes should be replaced yearly or when they are half eroded.  Prior to launch wire brush clean lightly eroded anodes to remove any oxidation after being exposed to air. When installing anodes, use blue Loctite on the anode screw.
  • We can help you choose the right Side-Power thruster for your boat. Click here and here for 2 thruster calc examples. For more information on Thruster Calculations explained, click here.  
  • DC Motor diagnosis and load testing
  • DC Motor reconditioning, including machine shop service
  • Switching and Control System testing and diagnosis
  • IP housing integrity testing
  • Creative solutions for unique problems and installations.
  • SEP upgrade - click here for more information on how to Go PROportional
  • Interested in Hydraulic Systems? Click here to download our questionnaire
  • Interested in Stabilizer Systems? Click here to download our questionnaire