Imtra Corporation is a leading importer and manufacturer of high quality equipment for the Recreational and Commercial Marine, Energy and Transportation markets. We are actively looking to expand our support team that caters to our growing business in these sectors.  

We have an immediate opening for a product technical support specialist located in our New Bedford office. This position entails:
  • Working in conjunction with our technical support manager and product managers to ensure follow-through of customer service and technical support projects
  • Communicating closely with trade accounts, boat manufacturer’s engineers, end users and the IMTRA sales team
  • Dedication to excellent customer service
  • Developing lasting and effective relationships with key decision makers
  • Being organized and the ability to manage multiple projects from start to finish
  • Delivering a high level of product support to all constituents
  • Exhibiting the ability to work with all departments in the company as well as key customers and our international suppliers.



  • Adeptly handle calls and other communication concerning our products responsively, tactfully and diplomatically
  • Working closely with boat builders, end users, service agents and Imtra sales teams
  • Perform warranty evaluation and service
  • Provide technical support
  • Develop and maintain the highest level of customer satisfaction
  • Ability to travel for field service and/or training


  • Service and technical support of DC, AC and Hydraulic equipment
  • Proven advanced troubleshooting skills and ability to use effective problem-solving techniques
  • Technical background and aptitude for electro-mechanical products
  • Installations and service record in the marine industry
  • Excellent communication skills (active listening, writing, speaking and telephone)
  • Ability to manage conflict and resolve issues with a successful outcome
  • Excellent time management and organizational skill
  • Attention to detail and follow up, and skilled with technology
  • Participate as a member of a team raising the outcome of the collective, not only individual success
  • Prior experience that demonstrates a strong work ethic and ability to multi-task
  • 4-year College or marine-related technical degree, preferred
  • A long history of experience with boating and boats



  • Interested candidates should send their résumé and salary requirements to
    • Subject line: Product Technical Support
  • No phone calls or drop ins, please