Shipping Information

Shipping Methods

Imtra will ship your order from New Bedford, Massachusetts, via the most economical method based on your request (ground, 3-day, 2-day, 1-day). Our default shipper is UPS, but we also use FedEx and USPS. We ship to addresses throughout the United States and Canada. Your "Ship To" address must include a complete street address. UPS and FedEx cannot deliver to a Post Office Box. Most orders received before 12:00pm (Eastern Time) will be shipped the same day. Orders placed on a weekend will be processed the following Monday morning. Please be aware that UPS and FedEx do not deliver on weekends or holidays. At this time, we are unable to offer UPS Saturday Delivery for orders placed through imtra.com. Requests for special services (i.e., USPS, FedEx, signature requirement, special drop location, etc.) can be added to the "Comments" field.

Shipping to Hawaii, Alaska, Puerto Rico, US Virgin Islands & Guam

Ground services are now available to Alaska (AK), Hawaii (HI) and Puerto Rico (PR). UPS 3-day service is not available to AK, HI or PR. The preferred shipping method to the US Virgin Islands (VI) and Guam (GM) is via USPS Priority Mail, but UPS Worldwide Saver is also an option. If you request your package to be delivered to an address in VI or GM, please indicate your preferred method of shipping in the "Comments" field. If you do not specify, USPS Priority Mail will be the default shipping method to GM and VI when Ground shipping is selected.

Shipping to APO/FPO Addresses

Orders for delivery to U.S. Military bases with AA, AE, or AP APO/FPO addresses can be placed by e-mail to orders@imtra.com, by fax at (508) 998-5359, or by telephone at (508) 995-7000. These orders cannot be placed through the website's Shopping Cart because of the special shipping requirements involved.

International Billing/Shipping Addresses

Orders with billing or shipping addresses outside of the United States or Canada cannot be processed online. There are distributors in other countries for many of the products we offer, and we would be happy to put you in contact with them. You can request this information by email at contact@imtra.com  or by calling us at (508) 995-7000. In many cases, however, we can ship to international addresses directly. These orders can be emailed to us at orders@imtra.com.