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It is the company's policy to accept returned merchandise and issue a merchandise credit subject to the following conditions:

  • All returns must be approved prior to return and a Return Authorization (RA) number must be obtained and referenced when the goods are returned. All goods should be returned prepaid. A Return Authorization number must be obtained by calling the Customer Service Department at (508) 995-7000 between the hours of 8:30am and 5:00pm ET. Returns may also be submitted to [email protected].

  • When calling for a Return Authorization, please provide the Imtra order or invoice number on which the items being returned were purchased. A Return Authorization number cannot be issued without this information. A copy of the original packing slip or invoice should be enclosed with the goods being returned, and the reason for return should be indicated.
  • Defective goods will be accepted anytime during the product's warranty period and will be processed in accordance with the product's warranty. See our Warranty Claim Requests page.
  • To avoid a minimum 10% restocking charge, you must call within 30 days from the date of the invoice, and the items being returned must then be sent to Imtra Corporation within 21 days from the date the Return Authorization number is issued. If you do not call within 30 days, or if you do not return the items within the 21 day time period, goods returned will be subject to a minimum 10% restocking charge subject to inspection.
  • All non-defective items being returned for credit or exchange must be in new, saleable condition and in the original packaging. Credit may be disallowed or additional restocking charges may be applied pending review.
  • We will not accept returns after 90 days from invoice date.
  • Non-stock, special ordered items are non-returnable.
  • Only those items for which a Return Authorization has been issued may be returned.
  • Goods returned to Imtra Corporation without proper Return Authorization may be returned to the sender. 
    The sender is responsible for all freight and handling charges.
  • COD shipments will not be accepted.

When making the return, the Return Authorization number should be clearly marked on the outside of the package or on the shipping label.

Please ship all returned items to:

Imtra Returns Department
RA#: (call 508-995-7000 to obtain RA#)
30 Samuel Barnet Boulevard
New Bedford, MA 02745